Last revised November 11, 2021
The categories of personal information we collect depend on how you interact with us, our Services, and the requirements of applicable law. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources such as third-party services and organizations, as described below.
When you use the Services, you may be offered the choice to share personal information including your name, email address, or phone number. We may collect different information depending on whether you are a clinical trial participant, healthcare professional, patient advocate, or visitor to our website. We may combine the information you submit under your account with information you enter later to provide a better experience and to improve the quality of our Services. For certain aspects of the Services, we may give you the opportunity to opt out of combining such information. You have the option of providing us with your email address if you are interested in learning more about participating in clinical trials; in such case you may receive a further email from us with details regarding the clinical trial, and we may also share your email address with third parties involved in administering the clinical trial.
As you interact with the Services, health information, including demographic information and medical history, are collected. We may also use your de-identified, aggregated health information to share with third-party partners. It will not be disclosed to third parties in a way that directly links back to your personal information.
When you send email or other communications using the Services, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services. We may use your email address to communicate with you about our Services.
We may collect personal information automatically when you use our Services:
The uses of these Technologies fall into the following general categories:
See “Your Privacy Choices and Rights” below to understand your choices regarding these Technologies.
To help us improve the Services, our servers automatically collect information about your interaction with the Services, search terms, Internet Protocol (IP) address, browser type, browser language, the date and time of your request, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, location information (including approximate location derived from IP address), and Internet service provider. We may also automatically collect information regarding your use of our Services, such as pages that you visit before, during and after using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services.
We seek to use within AHEAD reasonable physical, technical and administrative measures to protect personal information and health information under our control. Unfortunately, no data transmission over the Internet or data storage system is guaranteed to be 100% secure. Please also be aware that we may use third-party cloud service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that are generally non-negotiable; accordingly, although we seek to conduct reasonable due diligence on such service providers, we may be unable to impose contractual obligations on them with respect to the measures they use to protect personal information and health information. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure.
By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our Services, by mail or by sending an email to you.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us as set forth in "Contact Us" below.
We use your information for a variety of business purposes, including to provide our Services, for administrative purposes and to market our products and Services, as described below.
We use your information to fulfill our contract with you and provide you with our Services, such as:
We use your information for various administrative purposes, such as:
We may use personal information to tailor and provide you with content and advertisements. We may provide you with these materials as permitted by applicable law. Some of the ways we market to you include email campaigns. If you have any questions about our marketing practices, you may contact us at any time as set forth in “Contact Us” below.
We also use your information for other purposes as requested by you or as permitted by applicable law.
We disclose your information to third parties for a variety of business purposes, including to provide our Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.
The categories of third parties with whom we may share your information are described below.
We may access, preserve or disclose any information we store associated with you to external parties if we, in good faith, believe doing so is reasonably necessary or appropriate to: (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, such as a court order of subpoena, (b) enforce our policies or contracts, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, (d) protect against harm to the rights, property or safety of AHEAD, its users or the public as required or permitted by law, or (e) assist with an investigation or prosecution of suspected or actual illegal activity.
If AHEAD becomes involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
The privacy choices you may have about your personal information are determined by applicable law and are described below.
In accordance with applicable law, you may have the right to:
If you would like to exercise any of these rights, please contact us as set forth in “Contact Us” below. We will process such requests in accordance with applicable laws.
The Services are not directed to children under the age of thirteen (13) (or other age as required by local law), and we do not knowingly collect personal information from children.
Please note that e-mail communications are not always secure. Please do not include health information, credit card information or other sensitive information in your e-mail messages to us.